Effective 1 July 2017, all credit card payments at point of sale terminals in Malaysia must be authorized with a 6-digit Personal Identification Number (PIN) as signature will no longer be accepted. This is an industry-wide change to improve financial security and prevent credit card fraud.
PIN (Personal Identification Number) is a 6-digit password of your choice that will be used to authorize transactions.
Your new Credit Card has a contactless feature. It’s a new, fast, easy and convenient way to pay and lets you make everyday purchases and safely with just a tap of your contactless-enabled card wherever you see the universal contactless symbol.
Pin & Pay card is a PIN-enabled credit card that allows you to authorize a purchase at a point of sale terminal in Malaysia by keying in a 6 digit PIN, instead of authorizing the transaction with your signature.
PIN usage can help protect against fraud due to lost or stolen cards, because the card and the PIN are both required to make a payment. This is why you must always keep your PIN secret.
Your existing credit card does not support PIN authorisation for payments, that is why you need a new card that is PIN enabled. Also, effective 1st July 2017, all payment terminals in Malaysia will only accept PIN enabled credit cards.
We are in the midst of mailing out PIN enabled credit cards. You will receive your new card by September 2016 at the latest. If you have more than one credit card with us, each of your PIN enabled credit cards may reach you at different times. Note: You do not need to call in to request for a PIN enabled card.
Your existing card will be deactivated 90 days after your PIN enabled card is issued. Please activate and use your PIN enabled card as soon as you receive it to avoid interrupted service.